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Terms & Conditions

  1. We have an official 7-14 day lead time on all orders we do not currently stock. If we have stock of the items you are requesting, we can service your order in as little as 24 business hours.
  2. For customised boxes: first order: allow 3 – 4 weeks in order to facilitate the production of customised boxes
  3. As we are a small business dealing with rotating stock and different shelf lives, we cannot guarantee any item will be in stock at the time an order is placed. Please contact us and we will advise on lead times and stock levels.
  4. Payment on order or 30 days to approved clients. Overdue accounts will be charged 2.5% interest per month.
  5. Shelf life: 2 – 3 months depending on storage and climate conditions. Choc-coated 6 months. Please note best before date on boxes, and
  6. order smaller quantities more frequently to ensure freshness. Store between 2 – 22 degrees Celsius.

How to order

Delivery and lead times will depend on stock levels and your location. Customised boxes take additional time if it is the first time they are being created.

Email: send an email to info@quirkyhedgehog.co.za describing the items you would like to order as well as the quantity.

Phone: give us a call and place your order over the phone.

Delivery

Delivery is done via PUDO Lockers. Please ensure that there is a locker facility close to you or stipulate locker to door delivery at a fee. Delivery fee is calculated on checkout.

Collection is possible, by arrangement only.

Returns and Refund policy

Our returns policy is as follows:

In the unlikely event that we have made an error in the preparation of your ordered products, or any of the products are not as described, or are faulty or damaged in delivery to you, or any part of your order is missing, then please contact us so that we can discuss the issue with you and whether and how you can obtain a replacement or store credit of the affected products.

Please contact us if you have any issues with our product and we will do our best to assist.

Shelf life: 2 – 3 months depending on storage and climate conditions. Choc-coated 6 months. Please note best before date on boxes, and order smaller quantities more frequently to ensure freshness. Store between 2 – 22 degrees Celsius.

The fudge has a three-month shelf life from the date of manufacture. There are clear instructions to store the fudge in a dark, cool, dry place This prevents any melting or accelerated crystalising. Depending on the circumstances we may take back expired or crystalised fudge and have it replaced. This is at our own discretion and would depend on the order quantity.

Courier: A courier fee is applicable to replacements whereby the customer is at fault (for incorrectly storing the items or storing them past expiry). In the case of incorrect or faulty items in the order, we will rectify the order free of charge.

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